Privacy Policy

Who we are

This is the website of JC Independent Wills & Probate Ltd.

Postal address: Investment House, 113 London Rd, St. Albans, Hertfordshire, AL1 1LR.

We can be reached via e-mail at jane@jcwillsandprobate.co.uk, or you can reach us by telephone at 01727 840 240.

You can visit and read information on our website without giving us any personally identifiable information.

Use of Our Website

You can visit and read information on our website without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalised service and attention and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.

Information We Collect

We may collect and/or receive the following types of information from you:

Personal Information

We do not collect any personal information from visitors who simply visit the Website, unless they provide such information voluntarily by registering at our Website or signing up for information.

You may be asked to provide personal information including your name, address, email address and phone number when you sign up for any of our newsletters, respond to a survey, register for a class, or purchase a product or service. Visitors are not required to provide this information. This information is collectively called “Personal Information.”

Technical Information

In addition to the information described above, we may collect other information as follows:

Internet Protocol (“IP”) addresses – which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device;
Web browser type, version and language;
Referring and exit (web) pages and URLs;
Date and time;
The pages of our Website that you visit;
The time spent on those pages and other statistics;
Information about your device, operating system and version, carrier and country location, hardware and processor information, network type, and similar data.

Contact forms

Data submitted via our contact forms will be send directly to the business via email, where they will treated in confidence and stored securely.

Cookies

Our website may use cookies in order to deliver a better experience for you. Cookies are files with small amounts of data that a website stores on your computer or mobile device’s hard drive so that certain information about your visit and web-browsing preferences will be recognised upon a return visit.

Cookies serve functions such as “remembering” log-in names (and sometimes passwords), or enabling or saving shopping basket contents. Like many websites, we may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us improve the experience you have with our Website. Most web browsers have a function that allows you to delete existing cookies on your device or you can set your browser options so that your device does not receive or accept cookies. Doing this may interfere with your ability to use the Website.

Third-Party Analytics

We use third-party analytics services (such as Google Analytics) to evaluate and aggregate visitor data. These services help us evaluate visitors’ use of the Website including time spent on certain pages, which areas of the Website receive the most traffic, how often visitors visit pages within the Website, provide general geographic location about visitors and the source of referred traffic (from other websites or via search engines, etc). These third party analytic services use cookies and other technologies to help analyze and provide us with the data. By visiting and using the Website, you consent to the collection and review of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics.

Please be aware that If you opt out of any service, you may not enjoy the full functionality of the Website.

How We Apply Data Protection

We comply with the data protection best practices by:

Ensuring that data is collected and used fairly and lawfully;
Processing personal data only in order to meet our operational needs or fulfil legal requirements;
Taking steps to ensure that personal data is up to date and accurate;
Establishing appropriate retention periods for personal data longer:
1. than we need to provide you with our services and products;
2. than the statutory requirement;
Ensuring that data subjects’ rights can be appropriately exercised;
Providing adequate security measures to protect personal data:
1. IT systems are secured by passwords;
2. IT systems are physically secured as part of standard operations;
3. Hard copies of correspondence/documents are secured in a locked location;
Informing ourselves and associates about privacy and data protection;
Ensuring that all queries about data protection are dealt with effectively and promptly;
Regularly reviewing data protection procedures and guidelines within the organisation.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

justin winter

16:21 11 Apr 22

Jane took time to listen to our situation, gave unbiased advice. Completed all aspects, making it as simple as possible. We were very unsure of the process, before we chatted to Jane, after, we felt very comfortable with the outcome and our minds have been put at rest. First class service.

Ruth Tuffnell

09:26 18 Mar 22

I have needed to chat a couple of matters through with Jane in the past and she's always been incredibly accommodating and genuinely helpful. I would highly recommend her services for all things Wills and Probate.

Rocket Girl Coaching

15:44 05 Mar 22

There are very few people like Jane Cassell, she is relentless in providing a professional, swift and heart focussed service. Jane is living her values in her business every day and I recommend her to everyone who needs a hand doing the harder stuff in life around wills/probate.

Sally Brant

16:51 04 Mar 22

Jane has a wonderful touch when dealing with sensitive situations and is also extremely knowledgeable and professional. She passionately believes in going the extra mile to give a tailored service unique to each client. I would not hesistate to recommend Jane in a second. She cares about each and every outcome. Don't delay call or email Jane today!

Aya Hastwell

15:25 04 Mar 22

I used this type of services first time. An acquaintance recommended JC Independent Wills & Probate Ltd, and I couldn't get more professional and attentive support that I received from Jane Cassell. She guided me through the whole process, and I was happy with the result. It was essential to understand various specifics of my situation, and Jane gave me clear and reliable advice. I would recommend JC Independent Wills & Probate Ltd to anyone who wants personalised approach, and guaranteed result.

Val Dobson

12:48 04 Mar 22

We had our Power of Attorneys prepared by Jane Cassell and were very impressed by her professional & friendly manner and her ability to make us feel completely at ease.Because of the positive experience we had with drawing up our POAS, when it was time for us to update our Wills, there was only one person we wanted to prepare them for us & that was Jane. She has the ability to explain things fully in a manner we could both understand & expertly guided us through what some people may feel is a difficult process.We would have no hesitation in recommending Jane to our friends and family.

Frances Harty

20:07 31 Jan 22

Myself and my husband recently asked Jane to help us arrange our Wills and Lasting Powers of Attorney, and I couldn't recommend her highly enough. A friend recommended Jane to us as this was something we had been wanting to do for a long time but couldn't get round to organising - plus it was something we were putting off, if we are honest. I first spoke to Jane on the phone for initial guidance and then we had a Skype meeting to go through the details. She was kind, patient and really helpful, making suggestions for things we hadn't even thought about. Jane took into account our personal circumstances with great care and understanding. She was then extremely efficient in getting our documents back to us for signing, even though it was during the run-up to Christmas. We had once thought of trying to organise our Wills ourselves, or just popping along to a local solicitors, and we're so glad that we asked Jane instead. It's an incredibly sensitive, personal and thought-provoking process, and Jane made it simple and wonderfully considered for us. I have since recommended her services to two friends and I don't doubt that she will provide them with the professional, compassionate service that she has shown us. Many, many thanks.